Your Privacy Is Our
Top Priority

Welcome to the bk23 Privacy Policy. bk23 ("we", "our", or "platform") is a reliable and secure online casino and betting platform committed to providing the best gaming experience for Bangladeshi players.

This privacy policy describes what information we collect when you register on bk23.cam, manage your account, or use our services, how that information is used, and what steps we take to protect your information.

By using our platform, you are agreeing to the terms of this privacy policy. Please read this policy carefully. If you have any questions, our support team is available 24/7 to assist you.

bk23 only collects information that is necessary for the smooth operation of our services. We collect the following types of information:

1.1 Personal Identity Information

• Full name (provided at registration)
• Date of birth (for age verification — only users 21 and above have their accounts activated)
• National ID or passport number (for identity verification where applicable)
• Email address
• Username and password (stored in encrypted form)

1.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket — for processing transactions)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Cookie and session data
• Platform access time and date

1.4 Gaming Activity Information

• Play history and betting patterns
• Win and loss records
• Bonus usage information
• Session duration and activity

bk23 uses your information only for legitimate and transparent purposes. The main purposes for which we use your information are described below:

2.1 Account Management

We use your personal information to create and manage your account, verify your identity, and ensure uninterrupted access to the platform. Age verification (21+) is a mandatory process for us.

2.2 Transaction Processing

We use your financial information to process your deposit and withdrawal requests, ensure secure payments via bKash, Nagad, Rocket, or bank transfer, and maintain records of financial transactions. The minimum deposit is ৳300 and the minimum withdrawal is ৳500.

2.3 Security and Fraud Prevention

We analyze your technical and gaming information to detect and prevent fraud, money laundering, and other illegal activities. This also includes preventing the operation of multiple accounts or misuse of bonuses.

2.4 Responsible Gaming

We use your play history to monitor your gaming behavior to identify problematic patterns and provide appropriate support in line with responsible gaming guidelines.

2.5 Communication and Support

We use your email address to communicate with you on important account-related matters, send promotional offers and bonus information (where consent has been given), and resolve your issues through our 24/7 live chat support.

2.6 Platform Development

We use aggregated and anonymized data to improve our service quality through anonymous statistical analysis and research, plan new games and features, and enhance the user experience.

bk23 uses cookies to improve your browsing experience and ensure the smooth operation of the platform. Cookies are small text files stored on your device.

3.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used anonymously to collect platform usage statistics.
• Security Cookies: Help detect fraudulent activity.

3.2 Managing Cookies

You can control or disable most cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform and you may experience difficulty logging in.

bk23 never sells or rents your personal information. However, we may share certain information with third parties in the following circumstances:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket, and with the relevant financial institutions for bank transfers.

4.2 Technology Service Providers

Technology partners engaged in the operation of the platform (hosting, cybersecurity, game software providers) may access limited information under strict confidentiality agreements.

4.3 Legal Obligations

We may be required to provide necessary information in response to court orders, directions from regulatory authorities, or lawful requests from law enforcement agencies.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new entity. In such cases, we will notify you in advance and protection under this privacy policy will continue.

bk23 uses industry-standard, up-to-date technology and methods to protect your personal and financial information. Our security infrastructure is continuously monitored and updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure Password Storage: Passwords are encrypted using a one-way hashing algorithm before being stored.
• Access Controls: Only authorized staff can access information on a need-to-know basis.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.
• Firewall and DDoS Protection: Advanced network security measures are in place to prevent cyberattacks.
• Data Backup: Regular data backups are maintained on secure and encrypted servers.
• Staff Training: All staff receive regular training on privacy and data protection.

Even so, no data transmission over the internet can be guaranteed to be completely secure. We therefore ask you to use a strong password and never share your login credentials with anyone.

bk23 retains your information only for as long as necessary. The data retention policy is as follows:

6.1 Active Accounts

All personal and transaction information is stored securely for as long as your account remains active.

6.2 Closed or Inactive Accounts

Even after an account is closed or becomes inactive, financial records, transaction history, and identity verification information are retained for a defined period under legal obligations.

6.3 Data Deletion

Once the lawful retention period has ended, we permanently delete or anonymize the data using secure methods so that no individual can be identified in the future.

bk23 strictly prevents anyone under the age of 21 from using the platform. We do not knowingly collect any information from minors.

All users are required to provide their date of birth at registration, and we take strict measures to ensure age verification. If we learn that a minor is using our services, that account will be closed immediately and all collected information will be deleted.

bk23 reserves the right to update this privacy policy when necessary. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice will be prominently displayed on the website.
• Details of the changes will be sent to your registered email address.
• The "Last Updated" date at the top of the policy will be changed.

If you continue to use the platform after the changes, you will be considered to have consented to the updated policy. We therefore request that you review this policy regularly.

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact our privacy team through the following means:

• Email: [email protected]
• Live Chat: Use the live chat on the platform for 24/7 direct support
• Response Time: We aim to respond to all information requests within a maximum of 30 business days

For more information, visit our FAQ page or read About Us. To learn more about responsible gaming, visit the Responsible Gaming page.