bk23 Terms and Conditions
Please read these terms carefully before using our platform. These terms form a legal agreement between you and bk23.
Last Updated: These terms and conditions were last revised in 2026. A notification will be sent to your registered email for any changes, and updates will be reflected on this page.
General Introduction
bk23 (referred to herein as "we", "our" or "the platform") is a safe and reliable online gaming platform for players in Bangladesh. These terms and conditions ("Terms") govern the use of the bk23 website, mobile platform and all related services.
By registering on our platform or using any of our services, you are considered to have fully agreed to these terms. If you disagree with any part of these terms, please refrain from using our platform.
Alongside these terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered an integral part of these terms.
Detailed Terms
1. Eligibility and Age Requirement
The following eligibility requirements must be met to participate on the bk23 platform:
- You must be at least 21 years old. This platform is strictly prohibited for minors.
- You must participate on this platform voluntarily as an adult.
- You must not have any legal obligation that prohibits participation in online gaming.
- Only one account per person is permitted. Creating multiple accounts is strictly prohibited.
- All information provided at the time of registration must be truthful, accurate and complete.
We may at any time request a valid identity document, national ID card, passport or other documents for age verification. Some account features may be restricted until verification is complete.
2. Account Registration and Security
The following terms regarding your bk23 account are mandatory:
- An active email address and a strong password must be used when registering an account.
- You are solely responsible for keeping your login credentials (username and password) completely confidential.
- You are fully responsible for all transactions and activities carried out from your account.
- If you suspect unauthorized access to your account, you must notify our support team immediately.
- Transferring or sharing your account with anyone else is strictly prohibited.
- We reserve the right to suspend or terminate any account if fraudulent activity is detected at any time.
If you wish to close your account, contact us via the support email. You will be given the opportunity to withdraw all eligible balances before closure.
3. Deposits, Withdrawals and Payment Policy
The following rules apply to financial transactions on bk23:
- Minimum deposit: ৳300 per method. No deposit below this amount will be accepted.
- Minimum withdrawal: ৳500. Withdrawal requests are generally processed within 5-30 minutes.
- Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
- Deposits must be made only from a payment account registered in your own name. Deposits through third parties are not accepted.
- Withdrawal requests can only be made via the same method used for the deposit, with some exceptions.
- We reserve the right to review and suspend any withdrawal request on suspicion of fraudulent transactions.
- Withdrawals may be delayed if KYC (Know Your Customer) verification has not been completed.
We always aim to process payments as quickly as possible. Technical issues or verification processes may occasionally cause delays beyond the usual timeframe.
4. Bonuses and Promotional Offers
The following terms apply to all bonuses and promotional offers available on bk23:
- Welcome bonus: A 200% bonus on the first deposit applies up to a maximum of ৳5,000.
- Wagering requirement: A 10x wagering requirement applies to the welcome bonus. For example, if you receive a ৳1,000 bonus, you must wager ৳10,000 before making a withdrawal.
- A bonus may only be claimed once per person. If multiple members of the same household or multiple accounts from the same IP address claim a bonus, it will be considered void.
- There may be limits on the maximum amount that can be wagered using bonus funds, which will be stated in the specific terms of each offer.
- bk23 reserves the right to modify, suspend or cancel any promotional offer.
- In cases of suspected bonus abuse or fraud, the bonus may be immediately cancelled and any associated winnings may be forfeited.
- Weekly cashback from the VIP program must be claimed within the specified time period.
5. Gaming Rules and Prohibited Activities
The following activities are strictly prohibited in order to maintain a fair and transparent gaming environment:
- Cheating and fraud: Attempting to manipulate games using any kind of software, bots, scripts or automated methods.
- Collusion: Multiple account holders playing against each other to gain a strategic advantage.
- Money laundering: Using the platform to legitimize illegal funds is strictly prohibited and will be subject to legal action.
- Chargeback fraud: Making a deposit, playing, and then filing a chargeback claim with the payment provider.
- Bonus abuse: Attempting to fulfill bonus terms by exploiting loopholes in the rules.
Involvement in any of the above activities will result in the immediate closure of the account, and all balances and winnings may be forfeited. Legal action may also be taken if necessary.
6. VIP Program and Rewards
The bk23 VIP program has four tiers, and weekly cashback benefits are provided at each tier:
- Bronze: Up to 0.4% cashback per week. New members start their journey at this tier.
- Silver: Up to 0.8% cashback per week. Promotion is earned through regular gaming activity.
- Gold: Up to 1.1% cashback per week. For higher-level players.
- Platinum: Up to 1.5% cashback per week. The highest VIP tier — with exclusive benefits.
VIP tier promotion depends on your gaming activity and rewards are provided on a weekly basis. Cashback rewards may also be subject to wagering requirements.
7. Limitation of Liability
Please be aware of the following regarding the liability of the bk23 platform:
- bk23 is not liable if any game is cancelled or disrupted due to technical errors, server downtime or loss of internet connection.
- We are not obliged to provide compensation if the service is disrupted due to external causes (natural disasters, changes in government policy).
- The platform is not liable in any way for financial losses incurred through gambling — all betting and gaming decisions are the player's own.
- We have no control over the outcomes of games from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.).
- bk23 reserves the right to correct or cancel any winnings that were incorrectly displayed due to errors in game rules or software.
8. Privacy and Data Protection
Protecting your personal information is one of our top priorities. Please read our Privacy Policy for full details on how data is collected, processed and stored.
- We secure all data transfers using SSL encryption technology.
- Your financial information is processed through a secure payment gateway.
- We do not share your personal information with third parties without your consent, except where required by legal obligation.
- You have the right to correct or delete your data, in accordance with our privacy policy.
9. Responsible Gaming Policy
bk23 believes in responsible gaming and is committed to ensuring the wellbeing of our players.
- We provide a self-exclusion feature on our platform, allowing players to temporarily or permanently exclude themselves.
- A gaming budget limit feature is also provided so that players can keep their spending under control.
- If you notice signs of gambling addiction, please contact support immediately.
- This service is for adults aged 21 and over only.
For more details on responsible gaming, visit our Responsible Gaming page.
10. Dispute Resolution and Complaints Process
If you have a complaint or dispute, please follow the process below:
- Step 1: Contact our support team directly via live chat. We provide assistance in Bengali 24/7.
- Step 2: If the issue is not resolved via live chat, send an email with full details to [email protected].
- Step 3: Our management team will review your complaint and provide a resolution within a reasonable time.
We follow a fair play policy in processing all disputes. Our decisions will be considered final, though reconsideration is possible in cases that are entirely unreasonable.
11. Intellectual Property and Content Usage
All content on the bk23 platform — logos, graphics, text, designs and software — is protected under bk23's intellectual property rights.
- Copying, distributing or commercially using any content from our platform without prior permission is prohibited.
- The intellectual property of games used on the platform belongs to the respective game developers (Pragmatic Play, PG Soft, JILI, Spribe, etc.).
- Unauthorized use of the bk23 brand name, logo and trademarks is a punishable offence.
12. Changes to Terms and Notifications
bk23 reserves the right to modify, add to or cancel these terms at any time. In the event of changes:
- A notification will be sent to your registered email before any significant changes.
- The "Last Updated" date on this page will change.
- Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
- If you do not agree with the new terms, stop using the platform and apply to close your account.
Your Rights and Responsibilities
Thank you for reading these terms carefully. If you have any questions, our 24/7 support team is always ready to help. Play responsibly and enjoy the safe gaming environment at bk23.